Support Services
Our P.A.T.H.™ methodology guides your project with clarity and precision, from planning and alignment to transformation and system hardening. Once your system is online, our C.O.R.E.™ service offerings take over, delivering continuity, optimization, response, and engineering support tailored to real-world operational demands.
C.O.R.E. | ESSENTIAL
Break-Fix Service & Support
For clients who need responsive, reliable support to maintain continuity.
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24/7 on-call technical assistance with standard SLAs
-
Remote troubleshooting and diagnostics
-
Access to ticketing and work order systems
-
Annual system health check and reporting
Ideal for: Smaller sites, lower-risk environments, or customers managing security in-house but seeking reliable support when issues arise.
C.O.R.E. | ENHANCED
Preventative Maintenance
Our most popular offering, for teams that need proactive oversight and lifecycle system care.
Everything in Essential, plus:
-
Proactive maintenance and firmware update scheduling
-
Bi-annual remote system checks and performance monitoring
-
Inventoried spare parts lockers and stock alerts
-
Configuration backups and update snapshots
Ideal for: Operational managers responsible for multi-site uptime, performance, and vendor accountability.
C.O.R.E. | ENTERPRISE
For mission-critical environments where uptime is tracked and/or MTTR (return-to-service) is paramount.
Includes Enhanced, plus:
-
Dedicated service coordinator
-
Custom SLA packages for alert-driven on-site response
-
Quarterly system review and optimization consults
-
Compliance tracking (NIST AI RMF, PCI, ISO, HIPAA, etc.) support.
Ideal for: Large enterprises, regulated industries, or critical infrastructure with multi-site operations or integrated compliance requirements.
C.O.R.E. | EMBEDDED
Dedicated and/or Embedded
For clients who require hands-on support with boots on the ground 24/7 or require non-standard work hours.
Includes Enterprise, plus:
-
Managed, on-site technician rotations (full/part-time) backed by a national team
-
Embedded PM/Engineer on-site or virtual support available
-
Custom KPI/ROI dashboard and reporting
Ideal for: Amusement parks, venues, high-traffic campuses, private municipalities, or clients integrating AI, analytics, or automation into operations with physical guard response.
C.O.R.E. | ESSENTIAL
Break-Fix Service & Support
For clients who need responsive, reliable support to maintain continuity.
-
24/7 on-call technical assistance with standard SLAs
-
Remote troubleshooting and diagnostics
-
Access to ticketing and work order systems
-
Annual system health check and reporting
Ideal for: Smaller sites, lower-risk environments, or customers managing security in-house but seeking reliable support when issues arise.
C.O.R.E. | ENHANCED
Preventative Maintenance
Our most popular offering, for teams that need proactive oversight and lifecycle system care.
Everything in Essential, plus:
-
Proactive maintenance and firmware update scheduling
-
Bi-annual remote system checks and performance monitoring
-
Inventoried spare parts lockers and stock alerts
-
Configuration backups and update snapshots
Ideal for: Operational managers responsible for multi-site uptime, performance, and vendor accountability.
C.O.R.E. | ENTERPRISE
For mission-critical environments where uptime is tracked and/or MTTR (return-to-service) is paramount.
Includes Enhanced, plus:
-
Dedicated service coordinator
-
Custom SLA packages for alert-driven on-site response
-
Quarterly system review and optimization consults
-
Compliance tracking (NIST AI RMF, PCI, ISO, HIPAA, etc.) support.
Ideal for: Large enterprises, regulated industries, or critical infrastructure with multi-site operations or integrated compliance requirements.
C.O.R.E. | EMBEDDED
Dedicated and/or Embedded
For clients who require hands-on support with boots on the ground 24/7 or require non-standard work hours.
Includes Enterprise, plus:
-
Managed, on-site technician rotations (full/part-time) backed by a national team
-
Embedded PM/Engineer on-site or virtual support available
-
Custom KPI/ROI dashboard and reporting
Ideal for: Amusement parks, venues, high-traffic campuses, private municipalities, or clients integrating AI, analytics, or automation into operations with physical guard response.
From Day One to Always On
C.O.R.E.™
Service Tiers
Designed for teams who can’t afford downtime, our national support models keep your systems resilient, responsive, and ready, day after day. Whether you’re running a single facility or overseeing a national footprint, we’ll tailor our services to help keep your systems reliable, compliant, and performing at their best.
Explore or combine the right levels of C.O.R.E. support for your operation:
C.O.R.E. | ESSENTIAL
Break-Fix Service & Support
For clients who need responsive, reliable support to maintain continuity.
-
24/7 on-call technical assistance with standard SLAs
-
Remote troubleshooting and diagnostics
-
Access to ticketing and work order systems
-
Annual system health check and reporting
Ideal for: Smaller sites, lower-risk environments, or customers managing security in-house but seeking reliable support when issues arise.
C.O.R.E. | ENHANCED
Preventative Maintenance
Our most popular offering, for teams that need proactive oversight and lifecycle system care.
Everything in Essential, plus:
-
Proactive maintenance and firmware update scheduling
-
Bi-annual remote system checks and performance monitoring
-
Inventoried spare parts lockers and stock alerts
-
Configuration backups and update snapshots
Ideal for: Operational managers responsible for multi-site uptime, performance, and vendor accountability.
C.O.R.E. | ENTERPRISE
For mission-critical environments where uptime is tracked and/or MTTR (return-to-service) is paramount.
Includes Enhanced, plus:
-
Dedicated service coordinator
-
Custom SLA packages for alert-driven on-site response
-
Quarterly system review and optimization consults
-
Compliance tracking (NIST AI RMF, PCI, ISO, HIPAA, etc.) support.
Ideal for: Large enterprises, regulated industries, or critical infrastructure with multi-site operations or integrated compliance requirements.
C.O.R.E. | EMBEDDED
Dedicated and/or Embedded
For clients who require hands-on support with boots on the ground 24/7 or require non-standard work hours.
Includes Enterprise, plus:
-
Managed, on-site technician rotations (full/part-time) backed by a national team
-
Embedded PM/Engineer on-site or virtual support available
-
Custom KPI/ROI dashboard and reporting
Ideal for: Amusement parks, venues, high-traffic campuses, private municipalities, or clients integrating AI, analytics, or automation into operations with physical guard response.
Our Service Methodology
What is C.O.R.E™?
C.O.R.E.™ stands for Continuity, Optimization, Response, and Engineering—a service methodology developed by Premise One to deliver high-touch, scalable support across the lifecycle of physical security and low-voltage systems. From preventive maintenance and incident response to system tuning and embedded engineering assistance, C.O.R.E.™ keeps your security infrastructure performing at its best—every day, in every environment.
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